Price Increase
November 2023 - Price Increase Announcement for January 2024
We trust this message finds you well, and we extend our gratitude for your continued partnership with PBS Business Solutions. It is with a sense of responsibility that we inform you of an upcoming price increase, effective January 2024. Several factors have influenced this decision, all of which are aimed at sustaining and enhancing the quality of service you receive from us.
Economic Factors: The global economic landscape is dynamic and subject to fluctuations. Ongoing changes in inflation, interest rates, and market conditions have impacted our operational costs. This price adjustment allows us to navigate these economic challenges while maintaining the standard of excellence you expect.
Investment in Technology: PBS Business Solutions is committed to staying at the forefront of technological advancements to provide you with innovative and efficient solutions. The continuous investment in cutting-edge technology incurs additional costs, and the price adjustment is necessary to support these advancements.
Rising Operational Costs: Over time, the costs associated with running a business, such as employee wages, utilities, and administrative expenses, have increased. This adjustment ensures that we can continue to attract and retain top talent while delivering the level of service you deserve.
Quality Assurance: Our dedication to delivering top-tier business solutions requires ongoing efforts in quality control, compliance, and security measures. The additional resources allocated to these areas contribute to the overall improvement of our services.
| Meter Charges | 7.5% Increase |
| Inspection/Mechanical Callout Charge | £85.00 |
| IT/AV Consultant Callout Charge | £120.00 |
While we understand that any price increase may be met with concerns, please be assured that this decision was not made lightly. We remain committed to providing you with exceptional service and are confident that the value you receive from PBS Business Solutions will continue to exceed your expectations.
Should you have any questions or require further clarification, please do not hesitate to contact our customer service team. We value your understanding and look forward to continuing our successful partnership in the coming year.
January 2024 - Price Increase Announcement for February 2024
We appreciate your continued support and trust in our products/services. Regrettably, we must inform you of a further price increase, prompted by the recent news of significant shipping cost escalations from Condor and their associated logistics partners increasing freight charges into the islands by an additional 19%.
The unprecedented rise in shipping expenses directly impacts our operational costs, including transportation and distribution. In order to maintain the high standards of service and quality you expect from us, we find it necessary to further adjust our prices accordingly.
Effective February 2024, we regret to inform our customers of a further 5.5% increase in our Meter Charges to allow for this additional increase in charges associated with stocking the necessary parts & toners in the islands.
| Meter Charges | 5.5% Increase |
| Inspection/Mechanical Callout Charge | £85.00 |
| IT/AV Consultant Callout Charge | £120.00 |
We understand that any increase may pose challenges, and we want to assure you that we have exhaustively explored alternative solutions before arriving at this decision. Our commitment to transparency and excellence remains unwavering, and we appreciate your understanding as we navigate these external challenges.
This decision, which we have not taken lightly, is a direct result of the challenges we are facing in absorbing this extraordinary above-inflation price increase. Despite our efforts to absorb as much of these increased costs ourselves as possible, maintaining the high level of service you expect from us necessitates this further adjustment.
We want to assure our customers that we continue to actively work with Condor and its logistics partners, the business community, and the Government to seek a reduction in freight charges. If positive developments transpire, we are committed to promptly revisiting our rates and making appropriate downward adjustments.
We extend our heartfelt gratitude for your ongoing support during these challenging times. Your loyalty is invaluable, and we thank you for trusting that these changes will enable us to continue providing you with high-quality service.
If you have any questions or concerns, please do not hesitate to reach out to your account manager or our customer support team.